On placement of you order and payment being accepted, you will receive an e-mail confirmation of your order. Please check all details carefully including the delivery address and contact us by reply e-mail immediately if there is a problem or discrepancy.

On dispatch of your order you will be sent an e-mail notifying you of the dispatch, the shipping company used, the expected delivery time and any applicable tracking numbers. Using the tracking number you should be able to track your orders progress with the shipping company. Please check regularly online using your tracking number and ensure that someone is present on the expected delivery day to sign for your delivery to minimise any delays in receiving your order.

If you haven’t received your order within the expected delivery time and you are unable to track your order through the use of your tracking number or the shipping company is unable to help you please contact us and we will work with you and the shipping company to resolve the situation ASAP.